Sign in

Refund and Cancellation Policy

Last updated on 17 August 2026

Giraffe is a platform connecting members with coaches and studios

Giraffe (operated by Perpetuum Innovations Private Limited, registered office at Second Floor, Plot No.4, Minarch Tower, Sector 44, Gurugram, Haryana 122003) is a technology platform that curates small crews and provides booking, composition, and scheduling utilities for specialized group activities, courses, and studio practices (each a “Trail”).

When You take a Place on a Trail, your booking is confirmed and held immediately for the designated coach, squad capacity, and studio slot.

Cancellation by You

Giraffe maintains a transparent cancellation policy across all published Trails:

  1. More than 24 hours before Trail start: Full refund back to your original payment method, less 3% payment gateway handling.
  2. Between 12 and 24 hours before Trail start: 50% refund, less 3% payment gateway handling.
  3. Under 12 hours before Trail start: No refund is issued, as court time, reformer slots, or instructor commitments are locked for the Crew.
  4. Make-up Sessions: Where specified in the Trail prospectus (e.g. STRONGER), one make-up session credit is included if you notify your coach and crew in advance via the Room.

Cancellation or Rescheduling by the Studio or Coach

If a coach or studio cancels or reschedules an intake session:

  • The session is rescheduled to a mutually agreed date for the entire Crew.
  • If a session cannot be delivered or rescheduled, a pro-rata refund for the affected session will be initiated to your original payment method within 5–7 business days.

How refunds are processed

Where a refund is initiated, it is settled automatically to the original UPI, debit card, or net banking account used during checkout. Standard banking reconciliation takes 5–7 business days to reflect in your account.

Force Majeure

Giraffe shall not be held responsible for cancellations, interruptions, or delays in performance resulting from acts of God, extreme weather events, public health advisories, regulatory closures, or unforeseen utility failures beyond reasonable control.

How to reach support

For payment reconciliation, booking changes, or refund queries:

  • Email: contact@perpetuum.co
  • Registered Office: Perpetuum Innovations Private Limited, Second Floor, Plot No.4, Minarch Tower, Sector 44, Gurugram, Haryana 122003, India